The AVS Mismatch is a notification that appears when the billing address entered on the website does not match the one that is attached to the credit or debit card. we ask that you review the address that you put in on the website and make sure it matches the billing address attached to the card letter for letter. If this is the case and it is still not working, we recommend exiting out of the browser completely and giving it 60 seconds to refresh and opening the web page once more. This should allow you to be successful during the check out process.
Who is NoFraud?
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction?
If you received an email from NoFraud that's because your transaction had an irregular shopping characteristic and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for processing. You should receive tracking information once it is shipped out! You will want to allow for 2-5 business days for Priority shipping and 5-7 business days for First Class shipping.
I didn't make a transaction with my credit card/payment account
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.
We will cancel your order and have our financial team process a refund to your account. Please allow 4-6 business days for the refund to reflect in your account from the date of the confirmation email you will receive! If you have any questions please let me know.
The discount code will be issued in the form of the last name we have on file which is 'LAST NAME', that code is a voucher for *AMOUNT*. Please allow 24-48 hours for this discount code to be activated. If you have any issues during check out please reach out to us via email, and we can re-issue the code for you.
Package returned to sender
Your package has been returned to sender. Moving forward we will be issuing store credit for the returned items minus shipping cost. The discount code will be issued in the form of the last name we have on file which is 'LAST NAME', that code is a voucher for *AMOUNT*. Please allow 24-48 hours for this discount code to be activated. If you have any issues during check out please reach out to us via email, and we can re-issue the code for you.
In some cases, we might require an image of your ID. We need to verify the ID before we send out the order. A photo of the ID is fine, and you may cover up any personal information as long as the first and last name and address are visible.
How Quickly will my Refund be in my Account?
You will want to allow 3-5 business days for the refund to be reflected in your account from the time you receive the email confirming that we have processed the refund. The time frame is mainly dependent on how quickly the financial institutions can credit the money back and if they have to put a hold on it. We make sure our financial team has placed the refund so it gets put back into your account as quickly as possible.
Order declined but my $$$ was deducted
If a transaction is declined the financial institution will typically place the funds on hold in case the transaction does go through. Usually, this process takes about 3-5 business days and will result in the funds being posted back to your account if you have allowed this amount of time and the funds have not yet returned we recommend reaching out to your financial institution.