Shipping & Tracking – Vape Society Supply Help Center

How can I track my package

Once your tracking label has been created you will receive a tracking number via email. This will be used to track your package while it is in USPS's possession. Please allow 1-3 business days for us to process your order and get it shipped out.

Did not receive a confirmation email for the order placed on the website

After you have placed an order on our website you will get a confirmation email within a few minutes. In rare cases when this does not happen, please contact us and we will have our team look into why the system did not automatically send the confirmation email to you. Please allow 1-3 business days for your order to process before being shipped out.

Order still under Processing

Please allow 1-3 business days for processing orders to accommodate for a large influx of orders coming in. After this processing period, your order will be on its way to you. You should receive tracking information once it is shipped out! You will want to allow for 2-5 business days for Priority shipping and 5-7 business days for First Class shipping.

Ordered with wrong address - already shipped

Unfortunately on our end once a product has been shipped we are unable to change the shipping address. You can reach out to USPS Customer Care, at 1.800.278.8777, to file an interception or on your tracking information, you can try to change the delivery instructions to include the correct address. However, changing the delivery instructions does not guarantee it will be delivered to the address you put. We would recommend reaching out to USPS to see if they may be able to update the shipping address. We are unable to do it on our end unfortunately since we are not the recipient but the shipper.

Backordered/Discontinued Product

Unfortunately, this means that the manufacturer was unable to fulfill our most recent order so we did not get the item(s) in as expected. Our main concern is getting your order out to you as quickly as possible.

To get your order out quicker we can offer to:

Swap the missing item out for another product of similar or equal value
Create a discount code for the value of the item for you to use towards your next purchase.

Combining Orders

We can definitely add the additional item(s) to your order. What we can have you do is place another order online and we will combine them on our end to make sure the orders ship out together. Unfortunately, we can only do this if you had Priority Shipping on your first order. We will definitely be refunding that shipping charge applied on the second order for you, you will want to allow 3-5 business days for the refund to be processed and be reflected in your account.

Over The Weekend Tracking

Over the weekend our fulfillment center is open and pulls and packages orders. While this does not count as business days it does help to make sure we stay caught up on the large influx of orders we get in every day. If you received your tracking number over the weekend it would have been picked up first thing Monday morning by USPS since they do not do pickups over the weekend. Your tracking information should update over the next day. If it has not updated by the end of the day please contact us so we can call USPS and check the status.

Shipping to Arkansas/Utah

Unfortunately, due to Federal and State regulations, we are currently unable to ship to both Utah and Arkansas. We do have the locations that we ship to available to our customers under the shipping and handling tab on our website.

International Shipping

Unfortunately, we do not ship internationally at this point in time. We apologize for the inconvenience.

Comments

5 comments

Jybird 200201

February 25, 2019 21:52
It has been 3 days since I placed my order and I still haven’t been sent a tracking number
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Jamese1989

March 03, 2019 17:26
Same here
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carrie dougherty

March 05, 2019 18:06
I'm on day 5 and my order is still processing... thinking I may have to take my business elsewhere.
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Jamese1989

March 05, 2019 18:17
So I emailed the . They didn’t have everything I wanted in stock so they haven’t sent any of them. When I click the link to fix my order so they can send it all I get is this page doesn’t exist message. Wtf!
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Yettonk

March 14, 2019 20:36
I ordered 4 days ago and still havent received any tracking info. Most sites have your order processed and shipped the same day...especially if it's a weekday.
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